MDFT Pro, a well-known training agency, manages capital equipment for an electric utility company. The company has a SQL Server database that contains maintenance records for the equipment.
Technicians who service the equipment use the Dynamics 365 Field Service mobile app on tablet devices to view scheduled assignments. Technicians use a canvas app to display the maintenance history for each piece of equipment and update the history.
Managers use a Power BI dashboard that displays Dynamics 365 Field Service and real-time maintenance data.
Due to increasing demand, managers must be able to work in the field as technicians.
You need to design a solution that allows the managers to work from one single screen.
What should you do?
Add the manager Power BI dashboard to the Field Service mobile app is incorrect. Adding the Power BI dashboard to Field Service Mobile would include analytics but wouldn't include the maintenance history app, so technicians still wouldn't have full functionality on one screen.
Create a new maintenance canvas app from within the Power BI management dashboard is incorrect. Canvas apps cannot be created from within Power BI dashboards - this is not a supported approach.
Add the maintenance history app to the Power BI dashboard is incorrect. While Power BI can embed canvas apps, this approach doesn't provide Field Service functionality like viewing and managing work assignments, which managers need when working as technicians in the field.
Add the maintenance history app to the Field Service Mobile app is correct. Adding the maintenance history canvas app to Field Service Mobile gives managers working as technicians a single screen with both their scheduled assignments and the maintenance history they need to view and update in the field.